Privacy policy

Privacy Policy

At Basiks, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or interact with us.

Information Collection

We may collect personal information that you provide to us when you:

Make a purchase
Create an account
Sign up for our newsletter or marketing communications
Contact us through our website, email, social media, or other channels

The information we collect may include your name, billing and shipping address, email address, phone number, order details, and payment-related information.

Information Use

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you about your orders, returns, exchanges, and customer support requests
Send you promotional emails or marketing communications if you have opted in
Improve our products, website, customer experience, and services
Prevent fraudulent transactions and maintain the security of our website

Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers who help us operate our business and fulfil your orders. These may include:

Payment processors
Shipping and courier providers
Website and e-commerce service providers
Marketing and analytics service providers

These third parties may only receive the information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include secure servers, encryption, access controls, and other appropriate security practices.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing and shopping experience, remember your preferences, analyse website traffic, and understand how visitors use our website.

You may choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain features of our website.

Marketing Communications

If you have opted in to receive promotional communications from Basiks, we may contact you regarding new products, offers, promotions, and other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us.

Your Rights

You may have the right to request access to, correction of, or deletion of the personal information we hold about you.

To make a request regarding your personal information, please contact us at contact@basikss.com.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any changes will be posted on this page. Where appropriate, we may also notify you of significant changes through email or other communication channels.