Terms of service

Terms of Service

Welcome to Basiks. By accessing or using our website, purchasing our products, or using our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies published on our website.

If you do not agree with any part of these terms, you should not use our website or services.

Modifications to Terms

We reserve the right to update or modify these Terms of Service from time to time.

Any changes will be posted on this page. Your continued use of the website after any changes have been published constitutes your acceptance of the updated terms.

User Accounts

Certain features of our website may allow or require you to create an account.

You agree to provide accurate, complete, and up-to-date information when creating or maintaining your account.

You are responsible for maintaining the confidentiality of your account details and password and for all activity that takes place through your account.

Please contact us if you believe your account has been accessed or used without your permission.

Acceptable Use

You agree not to use our website or services for any unlawful, fraudulent, harmful, or unauthorised purpose.

Prohibited activities include, but are not limited to:

Hacking or attempting to gain unauthorised access to our website, systems, or user accounts
Interfering with or disrupting the operation or security of our website
Sending spam or unsolicited messages
Uploading, transmitting, or distributing viruses, malware, or other harmful software
Misusing website content, images, product information, or other materials
Violating any applicable laws or regulations

Intellectual Property

All content available on the Basiks website, including but not limited to text, graphics, logos, branding, images, product photography, designs, videos, website layouts, and software, is owned by or licensed to Basiks and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any content from our website without our prior written permission.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However, actual product colours may vary slightly depending on your screen, lighting conditions, or photography.

Measurements may also have minor variations due to the nature of clothing manufacturing and production.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or cancel an order if an item becomes unavailable.

If an item you ordered is unavailable after your order has been placed, we will contact you and provide an appropriate solution, such as an alternative product or refund where applicable.

Pricing

All prices displayed on our website are shown in the applicable currency and may be changed at any time without prior notice.

The price charged for an order will be the price displayed at the time the order is placed, subject to any corrections required due to obvious pricing or technical errors.

Any applicable shipping charges, taxes, or additional fees will be shown where relevant during the checkout process.

Orders

By placing an order through our website, you confirm that the information you provide is accurate and complete.

Submitting an order does not automatically guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

Product unavailability
Incorrect pricing or product information
Suspected fraud or misuse
Payment issues
Delivery limitations
Violation of these Terms of Service

If an order that has already been paid for is cancelled by Basiks, an appropriate refund will be processed where applicable.

Purchases and Payments

By placing an order on our website, you agree to provide accurate and complete payment and billing information.

Where applicable, you authorise the relevant payment provider to process the total amount of your order, including the product price, shipping charges, taxes, and any other applicable fees.

Depending on the available payment options, orders may also be placed using Cash on Delivery.

Payment Security

We take reasonable precautions to ensure that payment information is handled securely.

Online payment transactions may be processed through third-party payment providers or payment gateways that use their own security and encryption systems.

Basiks does not generally store complete credit or debit card information directly.

While reasonable security measures are used, no online transaction or electronic system can be guaranteed to be completely secure. To the extent permitted by applicable law, Basiks will not be responsible for unauthorised use of your payment method that occurs outside our systems or as a result of circumstances beyond our reasonable control.

Shipping and Delivery

Delivery times provided on our website are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, operational delays, or other circumstances beyond our control.

Please refer to our Shipping Policy for further information regarding shipping and delivery.

Returns and Exchanges

Returns and exchanges are subject to the conditions stated in our Refunds & Exchanges Policy.

Customers are responsible for reviewing the applicable policy before requesting a return, refund, or exchange.

Cancellation of Orders

Order cancellation may only be possible before an order has been processed or dispatched.

Once an order has been shipped, it may no longer be possible to cancel it, and the applicable return or exchange policy will apply.

Third-Party Services

Our website may use or contain links to third-party services, including payment providers, courier companies, analytics platforms, social media platforms, and other external websites.

Basiks is not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Disclaimers and Limitation of Liability

Our website and services are provided on an "as is" and "as available" basis.

While we make reasonable efforts to provide accurate information and a reliable shopping experience, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

To the fullest extent permitted by applicable law, Basiks shall not be liable for indirect, incidental, special, or consequential losses arising from or related to your use of our website, products, or services.

Nothing in these Terms of Service is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable law.