Shipping policy

Shipping Policy

Before placing your order, please note the following:

  • Please make sure to place your order using a phone number that is active on WhatsApp so it is easier for us to contact you.

  • We may contact you before dispatching your order to confirm your order details.

  • If confirmation is required and we do not receive a response from you, your order may not be dispatched.

  • If an order is refused, not accepted, or returned to us and you would still like the parcel to be re-sent, an additional delivery fee will apply.

Shipping Locations

We deliver across Pakistan.

Processing Time

Orders are generally processed and dispatched within 1 working day of being placed.

Orders placed on weekends or public holidays will be processed and dispatched on the next working day.

Estimated Delivery Time

Orders are typically delivered within 4–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, we will provide you with a tracking number so you can track your parcel.

If you have not received your tracking information after your order has been dispatched, please contact us.

Please make sure that you are available and reachable when the courier company contacts you regarding your delivery.

Shipping Delays

In the event of unforeseen circumstances, such as adverse weather conditions, public holidays, courier delays, or operational issues, your order may take longer than expected to arrive.

Where possible, we will keep you informed of significant delays.

Orders placed on Sundays will generally be processed and shipped on the next working day.

Failed or Refused Deliveries

Please ensure that your shipping address and contact information are accurate before placing your order.

If a parcel is returned to us because:

  • The customer was unavailable

  • The customer refused to accept the parcel

  • The contact number was unreachable

  • The delivery address provided was incorrect or incomplete

An additional delivery fee may apply if the customer requests the parcel to be sent again.

Contact Information

For any questions or issues related to your delivery, please contact us at:

Email: contact@basikss.com

You may also contact us through our official Instagram account.

Additional Information

Basiks works with third-party courier companies to deliver orders across Pakistan.

While we are not directly responsible for delays, failed delivery attempts, or other issues caused by the courier company, we will do our best to assist you and help resolve any delivery-related concerns as quickly as possible.

Thank you for shopping with Basiks. We strive to provide a smooth, reliable, and satisfactory delivery experience for all our customers.